I found a way to have the software we’ve had developed over several years evaluated by an independent party. They gave the code an A+. Now I feel even more confident in our solution and in our developers.
I try to move out of my comfort zone and into the learning zone as often as I can, and ensure that I stay there. The learning zone is where growth (business, intellectual, spiritual and emotional) happens. The learning zone can easily be distinguished from the terror zone, which is self evidently a place to avoid.
When purchasing or merging with another business, do not underestimate the value of keeping the original phone numbers for the company you are acquiring. Customers will keep those numbers around for a long time and call it when they have a need. You want to be answering that phone.
For example, a TAB Board Member is still receiving orders from a company he purchased 7 years ago—even though the number is no longer advertised.